Skip to main content

Maintenance Problems

PPD-0402

Whenever something in the physical plant breaks, report it to Facilities Management. Facilities Management is the responsible department for addressing maintenance repairs.  Reporting the problems to someone in central Administration only slows the process as the administrator will have to forward the report to Facilities Management for resolution.

 IF THE PROBLEM IS NOT ESPECIALLY URGENT, such as replacing a light bulb, a work order should be submitted through the FAMIS portal located on the FM home page.  This creates a record of the maintenance request and it reduces the chance that details will be lost as the content of a telephone message is relayed through several people.  When the problem is resolved, the user that submitted the work request will receive confirmation that the item has been addressed.

 IF IT IS A CRITICAL PROBLEM, contact Facilities Management at ext. 7300.  This will expedite the appropriate FM staff to address the issue at hand.  A follow up work order should be entered through FAMIS at the link above.  This will ensure that the task can be tracked and followed up.  Again, when the problem is resolved, Facilities Management will send an email to the user that submitted the work request.